One customer view across connected channels
VertoBots omnichannel inbox helps teams review and manage conversations without switching between separate tools. Messages, contact context and assignment status remain connected to the tenant workspace.
AI assistance with human ownership
The assistant can answer approved questions and collect useful details, while team members can switch a conversation to human support. Assignment, status, internal context and follow-up remain visible to authorised users.
Useful for growing teams
- Reduce missed enquiries
- Keep conversation history together
- Route conversations by intent or team
- Track response and engagement activity
- Maintain tenant and role-based access controls