Connect customer messaging with business automation
VertoBot supports WhatsApp integration through configured messaging providers and approved business connections. Once connected, incoming customer messages can appear in the omnichannel inbox and follow the tenants assistant behaviour.
What the connection enables
- Business-trained AI responses
- Conversation synchronisation
- Contact and lead capture
- Human support mode
- Template and campaign workflows where enabled
- Media handling for supported message types
Configuration remains tenant-specific
Each business connects its own account and uses its own assistant, knowledge, permissions and conversation data. One tenants connection does not expose another tenants information.